FOR YOUR HOUSEHOLD
Tech Team Home
Help with device problems, Wi-Fi, printers, email and setting up new equipment.
Explore Home ↗TECH TEAM CARE 365
Your personal
TECH TEAM.
At home. At work.
All year.
Friendly help with computers, phones, Wi-Fi, printers and everyday technology. Discuss a support membership with remote assistance, scheduled visits and buying advice.
A service from Universal Tech Team · New Zealand
Practical support.
For your everyday technology.
Explore a service, then ask us about the right next step.
SUPPORT THAT FITS YOUR LIFE
One Tech Team.
More ways to help.
AT YOUR PACE
Tech Team Senior
Patient explanations, simple instructions and help arranging a support visit.
Explore Senior ↗FOR SMALL BUSINESSES
Tech Team Business
Practical support for computers, Microsoft 365, printers and your office network.
Explore Business ↗BEFORE YOU BUY
Ask Tech Team.
Choosing a laptop, phone, printer or Wi-Fi system? Tell us your budget and what you need. Equipment and setup are quoted separately.
Ask a question ↗Advice with clear limits
Proposed active memberships include up to four short advice enquiries per month, each taking up to 10 minutes. Advice has a separate allowance; troubleshooting, installation and training use support credits or an agreed quote.
HOW IT WILL WORK
Simple steps.
A team you can reach.
- Talk to Tech TeamTell us what you need and request the right plan.
- Agree your supportConfirm price, devices, service address and terms.
- Request helpWe triage the issue and agree remote help or a visit.
- Keep trackService summaries and member tools are planned for the next stage.
GOOD TO KNOW
Clear answers.
Before you choose.
EXPLORE THE SUPPORT SPACE
Drag to look around, or use the arrow buttons. Illustrative virtual room; it does not depict UTT premises.
What is a support credit?
Proposed plans use one credit for a remote session up to 30 minutes and three credits for a visit up to 60 minutes onsite. Each additional started 30 minutes uses one credit. We agree any extra work and charges with you first.
Are credits the same as visits?
No. Twelve credits can cover 12 short remote sessions, four standard visits, or a mixture. The proposed 12-visit option has 36 credits; using some remotely reduces the remaining visit capacity.
What about travel and location?
Coverage and travel depend on your address. Standard-area travel is included in the proposed visit allowance. Travel outside that area is quoted before a booking is confirmed.
Do unused credits roll over?
The proposed annual home and senior allowances expire at the end of the 12-month term. Business allowances reset monthly. Neither is proposed to roll over. Final terms will be supplied with your quote.
Are equipment, licences and extra work included?
Hardware, paid software, cloud storage, specialist recovery, cabling and after-hours work are separate unless your quote explicitly includes them. Top-ups are quoted before you approve them.
Do I need to be a member to enquire?
No. Anyone can ask for a quote or a callback without creating an account. This website does not activate a membership or confirm a service booking.
Can a family member help with support?
You can discuss having a named family contact. Access must be agreed with the customer, with separate permissions for bookings, payments and summaries. Paying for someone does not give access to their support history. Family portal access is not available yet.
What are the hours and cancellation rules?
Opening hours, appointment availability, cancellation, missed-appointment and refund terms will be confirmed in your quote before you commit. No guaranteed resolution time is advertised.
How do remote support and scam checks work?
A technician first discusses your issue and obtains your consent before a remote connection. Scam checks cannot guarantee protection from every threat. Keep passwords, banking details and one-time codes private; enter your own credentials.
TECH TEAM HOME
Everyday technology.
Your Tech Team.
Support for your household’s computers, phones, tablets, Wi-Fi, printers and email. Tell us what isn’t working, or what you want to set up.
A service from Universal Tech Team · New Zealand
HOME SUPPORT
Choose a starting point.
Proposed annual options · prices and terms supplied by quote · not available for online purchase
| Plan | Support credits | Supported devices | Next step |
|---|---|---|---|
| Home Essential | 4 | 2 | Request a quote |
| Home Plus | 12 | 3 | Request a quote |
| Home Complete | 24 | 5 | Request a quote |
| Home Visit 10 | 30 | 5 | Request a quote |
| Home Visit 12 | 36 | 5 | Request a quote |
Remote: 1 credit / up to 30 minutes. Onsite: 3 credits / up to 60 minutes. Extra started 30 minutes: 1 credit. Travel coverage confirmed with your address.
Each proposed household plan covers one service address and runs for 12 months after activation following confirmed payment. Renewal is planned to be manual by default. The proposed 36-credit option provides 12 standard visits if used entirely onsite.
GOOD TO KNOW
Clear answers.
Before you choose.
What is a support credit?
Proposed plans use one credit for a remote session up to 30 minutes and three credits for a visit up to 60 minutes onsite. Each additional started 30 minutes uses one credit. We agree any extra work and charges with you first.
Are credits the same as visits?
No. Twelve credits can cover 12 short remote sessions, four standard visits, or a mixture. The proposed 12-visit option has 36 credits; using some remotely reduces the remaining visit capacity.
What about travel and location?
Coverage and travel depend on your address. Standard-area travel is included in the proposed visit allowance. Travel outside that area is quoted before a booking is confirmed.
Do unused credits roll over?
The proposed annual home and senior allowances expire at the end of the 12-month term. Business allowances reset monthly. Neither is proposed to roll over. Final terms will be supplied with your quote.
Are equipment, licences and extra work included?
Hardware, paid software, cloud storage, specialist recovery, cabling and after-hours work are separate unless your quote explicitly includes them. Top-ups are quoted before you approve them.
Do I need to be a member to enquire?
No. Anyone can ask for a quote or a callback without creating an account. This website does not activate a membership or confirm a service booking.
Can a family member help with support?
You can discuss having a named family contact. Access must be agreed with the customer, with separate permissions for bookings, payments and summaries. Paying for someone does not give access to their support history. Family portal access is not available yet.
What are the hours and cancellation rules?
Opening hours, appointment availability, cancellation, missed-appointment and refund terms will be confirmed in your quote before you commit. No guaranteed resolution time is advertised.
How do remote support and scam checks work?
A technician first discusses your issue and obtains your consent before a remote connection. Scam checks cannot guarantee protection from every threat. Keep passwords, banking details and one-time codes private; enter your own credentials.
TECH TEAM SENIOR
Patient support.
At your pace.
Help with everyday technology, explained clearly. Ask for a callback, discuss remote assistance or arrange a visit request. No account is needed to enquire.
A service from Universal Tech Team · New Zealand
SUPPORT WITH CARE
More confidence.
Less confusion.
PATIENT EXPLANATIONS
Take your time
Work through the problem with clear language, without rushing.
Request a callback ↗PLAIN-ENGLISH SUMMARIES
Keep useful instructions
Discuss a written summary you can refer to after your support session.
Request support ↗WITH YOUR CONSENT
A trusted family contact
Talk to us about who can help arrange support and what they may see.
Discuss family help ↗Proposed annual options · prices and terms supplied by quote · not available for online purchase
| Plan | Support credits | Supported devices | Next step |
|---|---|---|---|
| Senior Care | 12 | 3 | Request a quote |
| Senior Care Plus | 20 | 5 | Request a quote |
Remote: 1 credit / up to 30 minutes. Onsite: 3 credits / up to 60 minutes. Extra started 30 minutes: 1 credit. Travel coverage confirmed with your address.
Twelve credits could cover two one-hour visits plus six short remote sessions. Twenty credits could cover four standard visits plus eight short remote sessions. A device health check during a session uses that session’s normal credits.
GOOD TO KNOW
Clear answers.
Before you choose.
What is a support credit?
Proposed plans use one credit for a remote session up to 30 minutes and three credits for a visit up to 60 minutes onsite. Each additional started 30 minutes uses one credit. We agree any extra work and charges with you first.
Are credits the same as visits?
No. Twelve credits can cover 12 short remote sessions, four standard visits, or a mixture. The proposed 12-visit option has 36 credits; using some remotely reduces the remaining visit capacity.
What about travel and location?
Coverage and travel depend on your address. Standard-area travel is included in the proposed visit allowance. Travel outside that area is quoted before a booking is confirmed.
Do unused credits roll over?
The proposed annual home and senior allowances expire at the end of the 12-month term. Business allowances reset monthly. Neither is proposed to roll over. Final terms will be supplied with your quote.
Are equipment, licences and extra work included?
Hardware, paid software, cloud storage, specialist recovery, cabling and after-hours work are separate unless your quote explicitly includes them. Top-ups are quoted before you approve them.
Do I need to be a member to enquire?
No. Anyone can ask for a quote or a callback without creating an account. This website does not activate a membership or confirm a service booking.
Can a family member help with support?
You can discuss having a named family contact. Access must be agreed with the customer, with separate permissions for bookings, payments and summaries. Paying for someone does not give access to their support history. Family portal access is not available yet.
What are the hours and cancellation rules?
Opening hours, appointment availability, cancellation, missed-appointment and refund terms will be confirmed in your quote before you commit. No guaranteed resolution time is advertised.
How do remote support and scam checks work?
A technician first discusses your issue and obtains your consent before a remote connection. Scam checks cannot guarantee protection from every threat. Keep passwords, banking details and one-time codes private; enter your own credentials.
TECH TEAM BUSINESS
Keep your team moving.
With your Tech Team.
Practical support for computers, Microsoft 365, printers and your office network. Start with a clear scope and the right support allowance.
A service from Universal Tech Team · New Zealand
SMALL BUSINESS SUPPORT
Build a practical support plan.
Proposed monthly options · prices and terms supplied by quote · not available for online purchase
| Plan | Support credits | Supported devices | Next step |
|---|---|---|---|
| Business Start | 8 / month | Up to 5 users and 5 computers | Request a quote |
| Business Plus | 14 / month | Up to 8 users and 8 computers | Request a quote |
| Business Complete | Agreed in contract | Agreed in contract | Request a quote |
Remote: 1 credit / up to 30 minutes. Onsite: 3 credits / up to 60 minutes. Extra started 30 minutes: 1 credit. Travel coverage confirmed with your address.
Business Start
Helpdesk access, device health checks, printer and network troubleshooting, update assistance and purchasing advice within the agreed allowance.
Business Plus
Add Microsoft 365 administration, onboarding and offboarding, and backup or endpoint-security review within the agreed allowance.
Something more specialised?
Request a quote for larger environments, servers, specialist applications and contractual response targets.
Software licences, backup storage and security subscriptions are separate unless your quote includes them. Monitoring and automated patching are not included as operational features unless integrations are installed and tested. Credits follow monthly paid periods with no rollover; tax basis and charges will be shown in the quote.
GOOD TO KNOW
Clear answers.
Before you choose.
What is a support credit?
Proposed plans use one credit for a remote session up to 30 minutes and three credits for a visit up to 60 minutes onsite. Each additional started 30 minutes uses one credit. We agree any extra work and charges with you first.
Are credits the same as visits?
No. Twelve credits can cover 12 short remote sessions, four standard visits, or a mixture. The proposed 12-visit option has 36 credits; using some remotely reduces the remaining visit capacity.
What about travel and location?
Coverage and travel depend on your address. Standard-area travel is included in the proposed visit allowance. Travel outside that area is quoted before a booking is confirmed.
Do unused credits roll over?
The proposed annual home and senior allowances expire at the end of the 12-month term. Business allowances reset monthly. Neither is proposed to roll over. Final terms will be supplied with your quote.
Are equipment, licences and extra work included?
Hardware, paid software, cloud storage, specialist recovery, cabling and after-hours work are separate unless your quote explicitly includes them. Top-ups are quoted before you approve them.
Do I need to be a member to enquire?
No. Anyone can ask for a quote or a callback without creating an account. This website does not activate a membership or confirm a service booking.
Can a family member help with support?
You can discuss having a named family contact. Access must be agreed with the customer, with separate permissions for bookings, payments and summaries. Paying for someone does not give access to their support history. Family portal access is not available yet.
What are the hours and cancellation rules?
Opening hours, appointment availability, cancellation, missed-appointment and refund terms will be confirmed in your quote before you commit. No guaranteed resolution time is advertised.
How do remote support and scam checks work?
A technician first discusses your issue and obtains your consent before a remote connection. Scam checks cannot guarantee protection from every threat. Keep passwords, banking details and one-time codes private; enter your own credentials.
ASK TECH TEAM
A question?
Ask your Tech Team.
Tell us what you need, ask about a plan or request a callback. You don’t need to create an account.
Plans and prices are being finalised. We will discuss a quote; this form does not start a membership.
Please keep passwords, banking details and one-time codes private. For help with a suspicious message, describe it without uploading private documents.
Already have a UTT account? Client portal ↗
REQUEST SUPPORT
Let’s arrange
the right help.
Tell us about the issue and your preferred time. We will review coverage, availability and any charges before confirming an appointment.
Availability depends on location and technician capacity. This form sends a request, not a booking confirmation.
Please keep passwords, banking details and one-time codes private. For help with a suspicious message, describe it without uploading private documents.
Already have a UTT account? Client portal ↗